AUTHOR

Linh Nguyen

Automation & Agents Editor

Linh covers workflow automation and agent systems that plan, call tools and act across business software.

Experience and editorial focus

She focuses on where autonomy saves time, where it creates hidden review work and how teams can design safe escalation paths.

Areas of expertise

AI agents
Workflow automation
Human-in-the-loop systems

LATEST WORK

Articles by Linh Nguyen

AI Agents

ChatGPT Work turns OpenAI's chatbot into a long-running work agent

ChatGPT Work can act across apps and files, break goals into steps and stay with a project for hours, pushing ChatGPT further from answer engine to execution layer.

7 min read →AI Agents

Manus Plan Mode adds a human checkpoint before an agent starts building

The July update turns a familiar project-review practice into a product control: Manus must surface an editable plan and wait for approval before execution.

6 min read →